We are confident in our products and therefore offer money-back guarantee. If you have not achieved any results after 3-6 months of use you can qualify for our money-back guarantee.
To qualify for our money back guarantee simply follow the instructions below:
1.Take a clear photo of your lashes before using our Barbie Lash Essence (dated proof from camera).
2.Take a photo of your lashes after 3 months (at the earliest) or before 6 months (at the latest) of using the essence (dated proof from camera)
3.The period of validity for a refund will be in between the 3rd (at the earliest) and the 6th month (at the latest) after the parcel is delivered (delivery date based on parcel tracking record).
4.Fill up “Refund Form” .Your application will be processed within 3-5 days of submission.
*Please make sure that your photos have valid date and time stamps.
Applications that do not meet this criteria will not be approved for refund. We reserve our right to reject a refund request in the event that we are not satisfied (acting reasonably) with the supporting evidence you provide to us.
We do not offer money-back guarantee on any allergic reactions. Like with any other cosmetic product some users can be sensitive or allergic to one or more ingredients.If you have sensitive skin please advise with your dermatologist first before making any purchase.
* Please note that our Money Back Guarantee only applies for the first purchase and only for eyelashes applied.
It is very important that you use the product correctly as instructed:
STEP 1 – Make sure your eyes are clean from make-up and that you’ve removed your contact lenses (if applicable). It’s important to remove all traces of mascara before application.
STEP 2 – Apply barbie lash essence along the root-line of your eyelashes twice daily.
STEP 3 – Wait until the serum has fully dry before applying additional beauty products.
You’ll love YIŌR products or your money back! We stand behind our products. 100% full refund is guaranteed (less shipping and handling).20% return processing fee applies on all returned goods. Return and refund policy applies to all international orders too.
Send us an email to email@example.com or send us a message using our chat feature at the bottom right-hand corner of this page.We take all the risk out of ordering by offering an unmatched satisfaction guarantee.
We’ll always do our best to take care of you.